Privacy Policy
Last Updated: 4/14/2025
Welcome to Ludo Labs!
Ludo Labs ("we," "us," or "our") is a developer of online multiplayer and co-op action games. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your data when you access or use our multiplayer games and related services (collectively, the "Service").
By using our Service, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our games and services:
a. Personal Information:
Account Information: If you create an account with us, we may collect personal details such as your name, email address, username, and password.
Payment Information: If you make in-game purchases, we may collect payment details, such as credit card information, through third-party payment processors.
Social Media: If you link your account to social media platforms (e.g., Facebook, Google), we may collect certain profile information from these platforms, such as your username, email address, and friends list.
b. Usage Data:
Gameplay Data: We may collect information about how you interact with our games, including game session details, in-game behavior, achievements, and other gameplay statistics.
Device Information: We may collect information about the device you use to access our game, including its type, operating system, IP address, device identifiers, and browser type.
Location Data: With your consent, we may collect information about your geographical location to personalize your experience or provide location-based features.
c. Communications:
Support Requests: If you contact us for customer support, we may collect personal data such as your contact information and any details you provide about your issue.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize your experience with our games. Specifically, we may use your information for the following purposes:
To Operate the Game: To provide you with access to our multiplayer games, including player matchmaking, leaderboards, and multiplayer interactions.
To Improve the Game Experience: We analyze gameplay data to understand player behavior and preferences, allowing us to optimize game design, fix bugs, and create new features.
To Communicate with You: We may send you updates about game news, changes to our terms, promotions, or customer support inquiries.
To Personalize Content: We may use your data to offer customized gameplay experiences, such as suggesting new in-game content or features that suit your preferences.
To Ensure Safety and Fair Play: We monitor gameplay to identify and prevent cheating, abuse, or violations of our community guidelines.
3. Sharing of Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who help us operate the game, process payments, send communications, or improve the user experience. These providers are obligated to protect your information and may only use it for the purposes specified in this policy.
Legal Compliance: We may disclose your information if required by law or to respond to legal processes such as a court order, subpoena, or government request.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
4. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with the services. If you wish to delete your account or request that we no longer use your information, you may contact us at contact@frameperfectgames.com. We may retain certain information for legal, accounting, or security purposes, as required by applicable law.
5. Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Choices and Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Access: You have the right to request access to the personal data we hold about you.
Correction: You have the right to correct any inaccurate or incomplete personal data.
Deletion: You may request the deletion of your personal data, subject to certain limitations.
Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in the email or contacting us directly.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at contact@frameperfectgames.com.
7. Children’s Privacy
Our Service is not intended for individuals under the age of 13 (or the age of consent in your jurisdiction). We do not knowingly collect or solicit personal information from children under this age. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ludo Labs
Email: contact@frameperfectgames.com
Address: 924 Peninsula Ave, San Mateo, CA 94401